Refund policy

At The Family 3D Biz, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a simple return, refund, and exchange policy for your convenience.

1. Return and Exchange Timeframe

  • Returns/Exchanges must be initiated within 7 Days from the date of purchase or delivery.
  • After this period, we regret that we cannot accept any returns or exchanges.

2. Eligibility for Return/Exchange

To qualify for a return or exchange, the item must meet the following conditions:

  • The product must be unused, in its original condition, and in its original packaging.
  • Sale or clearance items are not eligible for returns or exchanges.

3. How to Return or Exchange an Item

To initiate a return or exchange:

  • Contact our Customer Service Team at Thefamily3dbiz@gmail.com 
  • Provide your order number, the item/ Items you wish to return or exchange, and the reason for the return.
  • We will guide you through the next steps, including return shipping instructions.

4. Return Shipping

  • The customer is responsible for return shipping costs unless the return is due to an error on our part or the product is defective.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without tracking.

5. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refunds will be issued to your original method of payment within 5-10 business days after the return is processed.
  • Please note, shipping charges are non-refundable.

6. Restocking Fees

  • In certain circumstances, a restocking fee of 30% may apply for returned items. This will be communicated to you prior to processing the return.

7. Damaged or Defective Items

If you receive a damaged or defective item, please:

  • Contact us within 7 Business days of receiving the item.
  • Provide clear photos of the damage or defect.
  • We will arrange for a replacement or full refund at no additional cost to you.

8. Exchanges

  • You can exchange items for a different size, color, or style within the 7 days return window.
  • If you wish to exchange for a different product, please contact us to discuss availability and any potential price differences.

9. Refund Timeline

Refunds will be processed within 5-10 business days of receiving your returned item. Please note, it may take additional time for the refund to appear on your bank statement depending on your payment method.

11. Customer Responsibilities

  • Ensure that all items are returned in the original packaging and with all accessories or documentation that were included.
  • For your protection, we recommend returning items with a tracking number to ensure the return reaches us.

12. Exceptions and Special Circumstances

  • Seasonal or holiday items may have different return policies. Please check product-specific return instructions.

13. Right to Refuse Returns

We reserve the right to refuse returns or exchanges if:

  • Items are returned outside the specified return window.
  • The product shows signs of wear, damage, or misuse that occurred after delivery.
  • The item does not meet the conditions outlined in this policy.

14. Contact Us

If you have any questions about your return or need assistance with your order, please contact our customer service team at:

  • Email: TheFamily3DBiz@gmail.com
  • Phone: 908 845-3596
  • Customer Service Hours: Mondays to Fridays 4PM to 10PM